Privacy Policy

Last Updated: 12 September 2026

Skiip respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use Skiip, our websites, ordering experiences, business tools, applications and related services.

Skiip supports businesses across different industries. Depending on how you use Skiip, this may include placing an order, making a purchase, booking a service, making a payment, requesting a service, communicating with a business or using a business’s customised Skiip experience.

1. About Skiip

Skiip is a technology platform that helps businesses manage customer transactions, ordering, payments, fulfilment, customer communication and related business operations.

Skiip may provide services directly to businesses, customers or both, depending on the particular Skiip service being used.

A business using Skiip may have its own privacy practices and may collect and use information independently of Skiip. Where you transact directly with a business, you should also review that business’s privacy notice where applicable.

2. Information We Collect

Depending on how you use Skiip, we may collect:

Information you provide

• Name
• Phone number
• Email address
• Account information
• Delivery, pickup or service details
• Information provided when making an order, booking, purchase or service request
• Communications you have with us or a participating business
• Information you provide when requesting customer support

Transaction information

We may collect information relating to your transactions, including:

• Transaction or order details
• Items, products or services requested
• Amounts paid
• Payment status
• Transaction references
• Refund or cancellation information

Payment information may be processed by third-party payment providers. We may receive the information necessary to confirm and manage a transaction without necessarily receiving or storing your complete payment credentials.

Technical and usage information

When you use Skiip, we may automatically collect information such as:

• Device type
• Browser and operating system
• IP address
• Approximate location information
• Pages or services accessed
• Usage activity
• Device identifiers
• Log and diagnostic information

Communications and notifications

We may collect information relating to notifications and communications sent through Skiip, including delivery status and your notification preferences.

3. How We Use Your Information

We may use information we collect to:

• Provide and operate Skiip services
• Process and manage transactions
• Facilitate payments
• Connect customers with participating businesses
• Process orders, bookings, purchases or service requests
• Support fulfilment, pickup, delivery or service completion where applicable
• Send transaction updates, push notifications and other service communications
• Respond to enquiries and provide customer support
• Maintain transaction and business records
• Improve the performance, functionality and security of Skiip
• Detect, prevent and investigate fraud, abuse and unauthorised activity
• Understand how our services are used
• Develop and improve products and services
• Comply with legal and regulatory obligations
• Protect the rights, property and security of Skiip, our users and participating businesses

Where permitted by law, we may also use information for marketing and promotional communications. You may opt out of marketing communications at any time.

4. Information Shared With Businesses

When you use Skiip to transact with a participating business, we may share information necessary for that business to process and fulfil the transaction.

Depending on the service, this may include your name, contact details, transaction details, delivery or pickup information and other information necessary to provide the requested product or service.

The participating business is responsible for the products or services it provides and may have its own obligations regarding information it receives through Skiip.

5. Service Providers

We may use trusted third-party providers to support Skiip, including providers of:

• Payment processing
• Cloud hosting and infrastructure
• Notifications and communications
• Analytics
• Customer support
• Security and fraud prevention
• Technical and operational services

These providers may process information on our behalf or as otherwise permitted by law.

6. Payments

Payments made through Skiip may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Skiip may receive transaction information required to confirm, reconcile and manage payments and transactions.

7. Cookies and Similar Technologies

Skiip may use cookies and similar technologies to:

• Keep services functioning properly
• Remember preferences
• Understand how users interact with our services
• Improve performance
• Support security
• Measure and improve our services

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect how some Skiip services function.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service can guarantee absolute security. You should also take reasonable steps to protect your account and device.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes, enforcing agreements and meeting legal, regulatory or accounting requirements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information in appropriate circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is being processed
• Exercise other rights available under applicable data protection law

To exercise a privacy right, contact us using the details below. We may need to verify your request before taking action.

11. Children

Skiip is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to Skiip improperly, please contact us so that we can review the matter.

12. International Data Transfers

Where information is processed or stored outside Nigeria or outside the country in which you are located, Skiip will take appropriate steps required by applicable data protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make material changes, we will take reasonable steps to bring them to your attention.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how Skiip handles personal information, please contact:

Email: support@skiip.co
Website: www.skiip.co

If a Data Protection Officer or other designated privacy contact is appointed by Skiip, their contact details may also be provided here.